10 Considerations before Implementing A CRM

In the process of implementing a CRM application the whole company must participate in the process of adoption of a CRM system. How?

Barton Goldenberg, an experienced expert in the industry, has outlined in 10 successes

Factors:

1) Determine the functions that you want to automate

2) Automate only what needs to be automated

3) Get the support and commitment to high levels of the company

4) Use technology wisely

5) Involving users in the system construction

6) Make a prototype system

7) Train users technologically

8) Encourage and motivate staff to use it

9) Manage the system from within

10) Keep an administrative committee system for questions or suggestions