Hosted CRM vs On-Premise CRM vs Hybrid CRM

Hosted CRM

Description

Provided as a service and equipment hosted by provider

Advantages

Predictable cost, easy to implement, easy to operate.

Disadvantages

Customizing more difficult. Possible performance issues.

Example Solution Providers

Salesforce.com, Omnivue, Agile Wave, Oracle, NetSuite

On-Premise CRM

Description

Complete CRM which runs on equipment within the business.

Advantages

Customizable, flexible, can be higher performance.

Disadvantages

Cost can be higher. More difficult to implement. Can costly to operate.

Example Solution Providers

SugarCRM, Microsoft, Onyx, Siebel (Oracle), SAP, Pivotal

Hybrid CRM

Description

CRM solutions that try to blend the advantages of hosted and on-premise.

Advantages

Tries to offer the advantages of both hosted and on-premise combined.

Disadvantages

Can be hard to implement all features.

Example Solution Providers

Most on-premise offer forms of hybrid solutions. Some hosted providers with offerings.